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tr:hover{background:var(--bg-surface-2)}.agent-matrix-name{font-weight:600;color:var(--text-primary);white-space:nowrap}.agent-matrix-cell{text-align:center;min-width:100px}.agent-matrix-bar-track{height:6px;background:var(--border);border-radius:999px;overflow:hidden;margin:0 auto 4px;width:80%}.agent-matrix-bar-fill{height:100%;border-radius:999px;transition:width .6s var(--ease)}.agent-matrix-val{font-size:11px;font-weight:700;color:var(--text-secondary)}.analytics-badge-mock{font-size:11px;padding:3px 10px;background:var(--warning-bg);color:var(--warning);border-radius:999px;font-weight:600;border:1px solid var(--warning)}:root{--primary: #4F46E5;--primary-hover: #4338CA;--primary-light: #EEF2FF;--primary-focus: rgba(79,70,229,.35);--success: #047857;--success-bg: #D1FAE5;--warning: #B45309;--warning-bg: #FEF3C7;--danger: #B91C1C;--danger-bg: #FEE2E2;--info: #1D4ED8;--info-bg: #DBEAFE;--text-primary: #0F172A;--text-secondary: #64748B;--text-muted: #94A3B8;--bg-body: #F8FAFC;--bg-surface: #FFFFFF;--bg-surface-2: #F1F5F9;--border: #E2E8F0;--border-focus: var(--primary);--sidebar-width: 280px;--topbar-height: 60px;--gray: #64748B;--radius-sm: 6px;--radius: 10px;--radius-lg: 16px;--shadow-sm: 0 1px 3px rgba(0,0,0,.08);--shadow: 0 4px 6px -1px rgba(0,0,0,.1), 0 2px 4px -2px rgba(0,0,0,.06);--shadow-lg: 0 10px 24px -3px rgba(0,0,0,.15);--ease: cubic-bezier(.2,0,0,1);--transition: .2s var(--ease);--transition-slow: .35s var(--ease)}[data-theme=dark]{--bg-body: #0F172A;--bg-surface: #1E293B;--bg-surface-2: #0F172A;--text-primary: #F1F5F9;--text-secondary: #94A3B8;--text-muted: #64748B;--border: #334155;--primary-light: #1e1b4b;--success-bg: #052e16;--warning-bg: #1c1300;--danger-bg: #1c0000;--info-bg: #0c1a3b}@media (prefers-reduced-motion: reduce){*,*:before,*:after{transition-duration:.01ms!important;animation-duration:.01ms!important;animation-iteration-count:1!important}}*,*:before,*:after{box-sizing:border-box;margin:0;padding:0}html{font-size:16px;scroll-behavior:smooth;-webkit-text-size-adjust:100%}body{font-family:Inter,system-ui,-apple-system,sans-serif;font-size:.875rem;line-height:1.5;background:var(--bg-body);color:var(--text-primary);overflow-x:hidden;transition:background var(--transition),color var(--transition)}img,svg{display:block;max-width:100%}button{font-family:inherit;cursor:pointer}input,select,textarea{font-family:inherit;font-size:inherit}a{color:var(--primary);text-decoration:none}.sr-only{position:absolute;width:1px;height:1px;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}:focus-visible{outline:2px solid var(--primary);outline-offset:2px;border-radius:var(--radius-sm)}.app-shell{display:flex;height:100vh;overflow:hidden;background:var(--bg-body)}.main-wrapper{flex:1;display:flex;flex-direction:column;min-width:0;overflow:hidden;transition:margin-left var(--transition-slow)}.main-content{flex:1;overflow-y:auto;overflow-x:hidden;padding:24px;scroll-padding-top:24px}.view-hidden{display:none!important}.view-active{display:block}.sidebar{width:var(--sidebar-width);min-width:var(--sidebar-width);height:100vh;background:linear-gradient(180deg,#fff,#f8fafc);color:#1e293b;display:flex;flex-direction:column;position:relative;z-index:100;box-shadow:4px 0 30px #00000014;border-right:1px solid rgba(226,232,240,.8);overflow-y:auto;overflow-x:hidden}.sidebar-header{padding:24px 20px 20px;border-bottom:1px solid rgba(226,232,240,.6);background:linear-gradient(135deg,#667eea0d,#764ba20d)}.brand{font-size:1.125rem;font-weight:800;background:linear-gradient(135deg,#667eea,#764ba2);-webkit-background-clip:text;-webkit-text-fill-color:transparent;background-clip:text;display:flex;align-items:center;gap:12px;margin:0;letter-spacing:-.3px}.brand-icon{font-size:1.5rem;animation:brandPulse 3s ease-in-out infinite}@keyframes brandPulse{0%,to{transform:scale(1)}50%{transform:scale(1.1)}}.brand-subtitle{font-size:.6875rem;color:#64748b;margin-top:6px;font-weight:500;display:flex;align-items:center;gap:6px}.status-dot{width:8px;height:8px;background:#10b981;border-radius:50%;animation:statusPulse 2s ease-in-out infinite}@keyframes statusPulse{0%,to{opacity:1;box-shadow:0 0 #10b98166}50%{opacity:.8;box-shadow:0 0 0 6px #10b98100}}.nav-container{flex:1;padding:16px 12px;overflow-y:auto}.nav-section{margin-bottom:8px}.nav-label{font-size:.625rem;font-weight:700;text-transform:uppercase;color:#94a3b8;margin:20px 0 10px 14px;letter-spacing:1.2px;display:flex;align-items:center;gap:8px}.nav-label-first{margin-top:0}.nav-label-icon{font-size:.625rem;opacity:.6}.nav-item{display:flex;align-items:center;gap:14px;padding:14px 16px;margin:4px 0;color:#475569;border-radius:12px;cursor:pointer;transition:background .25s ease,color .25s ease,transform .25s ease,box-shadow .25s ease;font-weight:500;font-size:.875rem;position:relative;overflow:hidden;border:1px solid transparent;background:none;width:100%;text-align:left;font-family:inherit;opacity:0;animation:navItemSlideIn .4s ease forwards}.nav-item:hover{background:linear-gradient(135deg,#667eea14,#764ba20d);color:#1e293b;border-color:#667eea26;transform:translate(4px)}.nav-item.active{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;font-weight:600;box-shadow:0 4px 20px #667eea59,inset 0 1px #ffffff1a;transform:translate(0);border-color:transparent}.nav-item.active:before{content:"";position:absolute;left:0;top:50%;transform:translateY(-50%);height:60%;width:4px;background:#fff;border-radius:0 4px 4px 0;box-shadow:0 0 10px #ffffff80;animation:indicatorGlow 2s ease-in-out infinite}@keyframes indicatorGlow{0%,to{opacity:1}50%{opacity:.7}}.nav-item-icon{font-size:1.125rem;width:24px;text-align:center;transition:transform .3s ease}.nav-item:hover .nav-item-icon{transform:scale(1.15)}.nav-item.active .nav-item-icon{transform:scale(1)}.nav-item-text{flex:1;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.nav-badge{min-width:20px;height:20px;padding:0 6px;border-radius:10px;background:linear-gradient(135deg,#ef4444,#dc2626);color:#fff;font-size:.625rem;font-weight:700;display:flex;align-items:center;justify-content:center}@keyframes navItemSlideIn{0%{opacity:0;transform:translate(-20px)}to{opacity:1;transform:translate(0)}}.sidebar-footer{padding:16px 12px;border-top:1px solid rgba(226,232,240,.6);background:linear-gradient(180deg,transparent 0%,rgba(248,250,252,.8) 100%)}.theme-toggle{width:100%;display:flex;align-items:center;gap:12px;padding:10px 14px;background:#f1f5f9b3;border:1px solid rgba(203,213,225,.7);border-radius:12px;cursor:pointer;transition:background .3s ease,border-color .3s ease,box-shadow .3s ease;font-family:inherit;text-align:left;color:inherit}.theme-toggle:hover{background:#e2e8f0e6;border-color:#cbd5e1;box-shadow:0 2px 8px #0000000f}.theme-toggle:active{transform:scale(.98)}.theme-toggle-track{width:44px;height:24px;border-radius:12px;background:#cbd5e1;position:relative;flex-shrink:0;transition:background .35s ease}.theme-toggle-thumb{width:20px;height:20px;border-radius:50%;background:#fff;position:absolute;top:2px;left:2px;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 6px #0003;transition:transform .35s cubic-bezier(.34,1.56,.64,1)}.theme-icon{font-size:10px}.theme-label{font-size:.8125rem;font-weight:600;color:#64748b;flex:1;white-space:nowrap;transition:color .3s ease}[data-theme=dark] .theme-toggle{background:#1e293bd9;border-color:#334155}[data-theme=dark] .theme-toggle:hover{background:#334155f2;border-color:#475569}[data-theme=dark] .theme-toggle-track{background:#4f46e5}[data-theme=dark] .theme-toggle-thumb{transform:translate(20px);background:#e0e7ff}[data-theme=dark] .theme-label{color:#94a3b8}[data-theme=dark] .sidebar{background:linear-gradient(180deg,#111827,#0a1120);border-right-color:#ffffff0a;box-shadow:4px 0 40px #0000008c}[data-theme=dark] .sidebar-header{background:linear-gradient(135deg,#6366f11f,#7c3aed14);border-bottom-color:#6366f12e}[data-theme=dark] .brand-subtitle{color:#475569}[data-theme=dark] .nav-label{color:#2d3f55}[data-theme=dark] .nav-item:not(.active){color:#7b8fb5}[data-theme=dark] .nav-item:not(.active):hover{background:#6366f11f;color:#c9d8ee;border-color:#6366f133}[data-theme=dark] .nav-item.active{background:linear-gradient(135deg,#4f46e5,#7c3aed);box-shadow:0 4px 20px #4f46e56b,inset 0 1px #ffffff1f}[data-theme=dark] .sidebar-footer{border-top-color:#1a2236;background:linear-gradient(180deg,transparent 0%,rgba(10,17,32,.6) 100%)}.header{background:#ffffffe6;backdrop-filter:blur(12px);-webkit-backdrop-filter:blur(12px);border-bottom:1px solid var(--border);padding:16px 32px;display:flex;justify-content:space-between;align-items:center;z-index:40;flex-shrink:0}.page-title h1{font-size:1.25rem;font-weight:700;color:var(--text-primary);margin:0}.header-subtitle{font-size:.8125rem;color:#64748b;margin:0}.header-actions{display:flex;gap:8px;align-items:center}.header-icon-btn{width:42px;padding:8px;font-size:16px;display:flex;align-items:center;justify-content:center}.btn-create{background:#10b981!important;color:#fff!important;border:none;font-weight:600}.btn-create:hover{background:#059669!important}.spinning{display:inline-block;animation:spin 1s linear infinite}@keyframes spin{to{transform:rotate(360deg)}}[data-theme=dark] .header{background:#0a1120eb;backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);border-bottom-color:#1a2236}[data-theme=dark] .page-title h1{color:#f1f5f9}.filter-bar{padding:12px 0;display:flex;align-items:center;gap:8px;flex-wrap:wrap}.pill{padding:6px 14px;border-radius:999px;border:1px solid var(--border);background:var(--bg-surface);color:var(--text-secondary);font-size:.8125rem;font-weight:500;cursor:pointer;transition:all .2s ease}.pill:hover{background:var(--bg-surface-2);color:var(--text-primary)}.pill.active{background:var(--primary);color:#fff;border-color:var(--primary)}[data-theme=dark] .pill:not(.active){background:#1a2744;border-color:#2d3f55;color:#5c7395}[data-theme=dark] .pill:not(.active):hover{background:#213256;color:#94a3b8}[data-theme=dark] .pill.active{background:linear-gradient(135deg,#4f46e5,#6366f1);border-color:transparent;box-shadow:0 2px 8px #4f46e566}.kpi-grid{display:grid;grid-template-columns:repeat(5,1fr);gap:16px;margin-bottom:24px}.kpi-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px;cursor:pointer;transition:transform .2s ease,box-shadow .2s ease;border-left:4px solid transparent;position:relative;text-align:left;font-family:inherit;width:100%}.kpi-card:hover{transform:translateY(-3px);box-shadow:var(--shadow-lg)}.kpi-card.active{box-shadow:0 0 0 2px var(--primary),var(--shadow)}.kpi-head{display:flex;justify-content:space-between;align-items:center;margin-bottom:8px}.kpi-label{font-size:.6875rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px}.kpi-icon{font-size:1.25rem}.kpi-val{font-size:2rem;font-weight:800;line-height:1;color:var(--text-primary)}.card-total{border-left:5px solid var(--primary);background:linear-gradient(to right,#eef2ff,#fff)}.card-total .kpi-val,.card-total .kpi-icon{color:var(--primary)}.card-comp{border-left:5px solid #10B981;background:linear-gradient(to right,#ecfdf5,#fff)}.card-comp .kpi-val,.card-comp .kpi-icon{color:#059669}.card-pend{border-left:5px solid #F59E0B;background:linear-gradient(to right,#fffbeb,#fff)}.card-pend .kpi-val,.card-pend .kpi-icon{color:#d97706}.card-closed{border-left:5px solid #64748B;background:linear-gradient(to right,#f1f5f9,#fff)}.card-closed .kpi-val,.card-closed .kpi-icon{color:#475569}.card-cant{border-left:5px solid #EF4444;background:linear-gradient(to right,#fef2f2,#fff)}.card-cant .kpi-val,.card-cant .kpi-icon{color:#dc2626}[data-theme=dark] .kpi-card{background:#111827;border-color:#1a2236}[data-theme=dark] .card-total{background:linear-gradient(135deg,#4f46e524,#111827);border-left-color:#6366f1}[data-theme=dark] .card-comp{background:linear-gradient(135deg,#05966924,#111827);border-left-color:#10b981}[data-theme=dark] .card-pend{background:linear-gradient(135deg,#d9770624,#111827);border-left-color:#f59e0b}[data-theme=dark] .card-closed{background:linear-gradient(135deg,#4755692e,#111827);border-left-color:#475569}[data-theme=dark] .card-cant{background:linear-gradient(135deg,#b91c1c24,#111827);border-left-color:#ef4444}[data-theme=dark] .card-comp .kpi-val,[data-theme=dark] .card-comp .kpi-icon{color:#34d399}[data-theme=dark] .card-pend .kpi-val,[data-theme=dark] .card-pend .kpi-icon{color:#fcd34d}[data-theme=dark] .card-closed .kpi-val,[data-theme=dark] .card-closed .kpi-icon{color:#64748b}[data-theme=dark] .card-cant .kpi-val,[data-theme=dark] .card-cant .kpi-icon{color:#fca5a5}.section-title{font-size:1.125rem;font-weight:700;margin-bottom:16px;display:flex;align-items:center;gap:10px}.table-head-bar{display:flex;justify-content:space-between;align-items:center;padding:12px 0}.table-title{font-weight:700}.section-count{font-size:.8125rem;color:var(--text-secondary)}.scoring-system{background:linear-gradient(135deg,#667eea,#764ba2);padding:20px 24px;border-radius:12px;margin-bottom:24px;color:#fff}.scoring-header{display:flex;align-items:center;gap:12px;margin-bottom:12px}.scoring-header h3{margin:0;font-size:1.125rem;font-weight:700}.scoring-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px;font-size:.8125rem}.scoring-item{background:#ffffff26;padding:10px 12px;border-radius:6px;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.scoring-item strong{font-size:.875rem}.agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(300px,1fr));gap:16px;margin-bottom:24px}.agent-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:20px;transition:transform .2s ease,box-shadow .2s ease;position:relative;overflow:hidden}.agent-card:hover{transform:translateY(-3px);box-shadow:var(--shadow-lg)}.crown-badge{display:none;position:absolute;top:0;right:0;background:linear-gradient(135deg,#f59e0b,#d97706);color:#fff;padding:4px 12px;border-radius:0 var(--radius) 0 12px;font-size:.625rem;font-weight:800;text-transform:uppercase;letter-spacing:.5px;box-shadow:0 2px 8px #f59e0b4d}.agent-card.top-performer .crown-badge{display:block}.agent-card.top-performer{border-color:#f59e0b4d;box-shadow:0 4px 16px #f59e0b1f}.ac-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.ac-user{display:flex;align-items:center;gap:10px}.ac-medal{font-size:1.5rem}.ac-name{font-size:1rem;font-weight:700;color:var(--text-primary)}.ac-rate{font-size:.875rem;font-weight:600;color:#10b981}.ac-stats-row{display:grid;grid-template-columns:repeat(5,1fr);gap:6px}.stat-btn{display:flex;flex-direction:column;align-items:center;padding:8px 4px;border-radius:8px;border:none;cursor:pointer;transition:all .2s ease;font-family:inherit;background:transparent}.sb-val{font-size:1.125rem;font-weight:800;line-height:1.2}.sb-lbl{font-size:.625rem;font-weight:600;text-transform:uppercase;color:var(--text-secondary);letter-spacing:.3px}.sb-total{background:#4f46e50f}.sb-total .sb-val{color:var(--primary)}.sb-done{background:#10b9810f}.sb-done .sb-val{color:#10b981}.sb-pend{background:#f59e0b0f}.sb-pend .sb-val{color:#f59e0b}.sb-closed{background:#64748b0f}.sb-closed .sb-val{color:#64748b}.sb-cant{background:#ef44440f}.sb-cant .sb-val{color:#ef4444}.sb-invalid{background:#ef44440f}.sb-invalid .sb-val{color:#dc2626}.stat-btn:hover{transform:scale(1.05);box-shadow:var(--shadow-sm)}.ac-score-row{display:flex;justify-content:space-around;padding:12px 0;margin-top:8px;border-top:1px solid var(--border)}.score-box{display:flex;flex-direction:column;align-items:center;gap:2px}.score-val{font-size:1.125rem;font-weight:800}.score-lbl{font-size:.625rem;color:var(--text-secondary);font-weight:500}.score-positive{color:#10b981}.score-negative{color:#ef4444}.score-neutral{color:#f59e0b}.peer-compare{margin-top:12px;padding-top:12px;border-top:1px solid var(--border)}.peer-label{font-size:.6875rem;color:var(--text-secondary);margin-bottom:6px;font-weight:500}.peer-bar-bg{height:8px;background:var(--bg-surface-2);border-radius:999px;position:relative;overflow:visible}.peer-bar-fill{height:100%;border-radius:999px;transition:width .6s ease}.peer-avg-line{position:absolute;top:-3px;width:2px;height:14px;background:var(--text-secondary);border-radius:1px}[data-theme=dark] .agent-card{background:linear-gradient(135deg,#111827,#0c1629);border-color:#1a2236}[data-theme=dark] .stat-btn{background:#ffffff0a}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 16px;border:1px solid transparent;border-radius:var(--radius-sm);font-size:.875rem;font-weight:500;cursor:pointer;transition:background var(--transition),color var(--transition),border-color var(--transition),transform .1s ease,box-shadow var(--transition);white-space:nowrap;text-decoration:none;-webkit-user-select:none;user-select:none}.btn:active:not(:disabled){transform:scale(.97)}.btn:disabled{opacity:.55;cursor:not-allowed}.btn-primary{background:var(--primary);color:#fff;border-color:var(--primary)}.btn-primary:hover:not(:disabled){background:var(--primary-hover);border-color:var(--primary-hover);box-shadow:0 0 0 3px var(--primary-focus)}.btn-ghost{background:transparent;color:var(--text-secondary);border-color:var(--border)}.btn-ghost:hover:not(:disabled){background:var(--bg-surface-2);color:var(--text-primary)}.btn-sm{padding:5px 10px;font-size:.8125rem}.badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:600}.badge-admin{background:var(--danger-bg);color:var(--danger)}.status-badge{display:inline-flex;align-items:center;padding:3px 9px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap;border-width:1px;border-style:solid}.status-badge-sm{padding:2px 7px;font-size:11px}.age-badge{display:inline-flex;align-items:center;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:700}.support-type-chip{display:inline-flex;align-items:center;padding:2px 8px;border-radius:var(--radius-sm);font-size:11px;font-weight:600;background:var(--primary-light);color:var(--primary);white-space:nowrap}.loading-screen,.error-screen{display:flex;flex-direction:column;align-items:center;justify-content:center;height:100vh;gap:16px;background:var(--bg-body);text-align:center;padding:32px}.loading-spinner{width:40px;height:40px;border:3px solid var(--border);border-top-color:var(--primary);border-radius:50%;animation:spin .8s linear infinite}.loading-text{color:var(--text-secondary);font-size:.9375rem}.error-screen .error-icon{font-size:48px}.error-screen h1{font-size:1.5rem;font-weight:700}.error-screen p{color:var(--text-secondary);max-width:380px}.view-container{display:flex;flex-direction:column;gap:24px;max-width:1400px}.view-section{display:flex;flex-direction:column;gap:12px}.section-header{display:flex;align-items:center;justify-content:space-between;gap:16px}.section-title{font-size:1rem;font-weight:700;color:var(--text-primary);display:flex;align-items:center;gap:8px}.section-count{font-size:.8125rem;color:var(--text-muted);background:var(--bg-surface-2);padding:2px 8px;border-radius:999px}.loading-dot{width:6px;height:6px;border-radius:50%;background:var(--primary);animation:pulse-dot 1s ease-in-out infinite}.kpi-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:14px}.kpi-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px;display:flex;flex-direction:column;gap:6px;transition:box-shadow var(--transition),transform var(--transition);cursor:default;text-align:left;position:relative;overflow:hidden}.kpi-card:before{content:"";position:absolute;top:0;left:0;right:0;height:3px;background:var(--kpi-color, var(--primary))}.kpi-card-clickable{cursor:pointer}.kpi-card-clickable:hover{box-shadow:var(--shadow);transform:translateY(-2px)}.kpi-card-header{display:flex;align-items:center;gap:6px}.kpi-card-icon{font-size:14px}.kpi-card-label{font-size:.75rem;font-weight:600;color:var(--text-secondary);text-transform:uppercase;letter-spacing:.05em}.kpi-card-count{font-size:1.875rem;font-weight:800;color:var(--text-primary);line-height:1}.kpi-card-bar{height:4px;background:var(--border);border-radius:999px;overflow:hidden;margin-top:4px}.kpi-card-bar-fill{height:100%;border-radius:999px;transition:width .6s var(--ease)}.kpi-card-pct{font-size:11px;color:var(--text-muted)}.agent-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}.agent-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px;display:flex;flex-direction:column;gap:12px;transition:box-shadow var(--transition)}.agent-card-wrapper{cursor:pointer;border-radius:var(--radius);transition:transform var(--transition)}.agent-card-wrapper:hover .agent-card{box-shadow:var(--shadow)}.agent-card-selected .agent-card{border-color:var(--primary);box-shadow:0 0 0 2px var(--primary-focus)}.agent-card-header{display:flex;align-items:center;gap:10px}.agent-avatar{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--primary),#06B6D4);display:flex;align-items:center;justify-content:center;font-weight:700;font-size:13px;color:#fff;flex-shrink:0}.agent-card-info{flex:1;min-width:0}.agent-card-name{font-weight:600;font-size:.9375rem;color:var(--text-primary)}.agent-card-email{font-size:11px;color:var(--text-muted);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.agent-card-rank{font-size:1.125rem;font-weight:800;color:var(--primary)}.agent-card-metrics{display:flex;gap:14px}.agent-card-metric{display:flex;flex-direction:column;align-items:center;gap:2px}.agent-metric-val{font-size:1.25rem;font-weight:700;color:var(--text-primary)}.agent-metric-lbl{font-size:10px;color:var(--text-muted);font-weight:500}.agent-card-bars{display:flex;flex-direction:column;gap:6px}.agent-bar-row{display:flex;align-items:center;gap:8px}.agent-bar-label{font-size:11px;color:var(--text-secondary);width:90px;flex-shrink:0}.agent-bar-track{flex:1;height:5px;background:var(--border);border-radius:999px;overflow:hidden}.agent-bar-fill{height:100%;border-radius:999px;transition:width .6s var(--ease)}.agent-bar-count{font-size:11px;font-weight:600;color:var(--text-primary);width:24px;text-align:right}.ticket-table-wrapper{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);overflow:hidden;display:flex;flex-direction:column}.table-header-bar{display:flex;justify-content:space-between;align-items:center;padding:14px 20px;border-bottom:1px solid var(--border)}.table-main-title{margin:0;font-size:1rem;font-weight:700}.table-search{width:240px}.form-input-sm{padding:6px 12px;font-size:.8rem;border-radius:8px}.btn-update{background:linear-gradient(135deg,#667eea,#764ba2);color:#fff;border:none;border-radius:8px;padding:5px 14px;font-size:.72rem;font-weight:600;cursor:pointer;white-space:nowrap;transition:opacity .2s}.btn-update:hover{opacity:.85}.ticket-table-scroll{overflow-x:auto;overflow-y:auto;max-height:calc(100vh - 320px)}.ticket-table{width:100%;border-collapse:collapse;font-size:.8125rem}.ticket-table th{background:var(--bg-surface-2);color:var(--text-secondary);font-weight:600;font-size:11px;text-transform:uppercase;letter-spacing:.04em;padding:10px 12px;text-align:left;white-space:nowrap;border-bottom:1px solid var(--border);position:sticky;top:0;z-index:10}.ticket-table td{padding:9px 12px;border-bottom:1px solid var(--border);vertical-align:middle;color:var(--text-primary)}.ticket-table tbody tr:last-child td{border-bottom:none}.ticket-table tbody tr:hover{background:var(--bg-surface-2)}.ticket-row-fresh td:first-child{border-left:3px solid #10B981}.ticket-row-aging td:first-child{border-left:3px solid #F59E0B}.ticket-row-old td:first-child{border-left:3px solid #F97316}.ticket-row-critical td:first-child{border-left:3px solid #EF4444}.ticket-id-link{background:none;border:none;color:var(--primary);font-weight:600;font-size:inherit;cursor:pointer;padding:0;text-decoration:underline;font-family:JetBrains Mono,Courier New,monospace;font-size:12px}.ticket-id-link:hover{color:var(--primary-hover)}.td-id{white-space:nowrap}.td-date{white-space:nowrap;color:var(--text-secondary)}.td-age{text-align:center}.agent-chip{display:flex;align-items:center;gap:6px}.agent-chip-avatar{width:22px;height:22px;border-radius:50%;background:var(--primary);color:#fff;display:flex;align-items:center;justify-content:center;font-size:9px;font-weight:700;flex-shrink:0}.business-name{font-weight:500}.business-mid{font-size:11px}.concern-text{display:-webkit-box;-webkit-line-clamp:2;line-clamp:2;-webkit-box-orient:vertical;overflow:hidden;max-width:200px;line-height:1.4}.status-cell{position:relative}.status-cell-btn{background:none;border:none;padding:0;cursor:pointer}.status-dd-backdrop{position:fixed;top:0;right:0;bottom:0;left:0;z-index:49}.status-dropdown-popover{position:absolute;top:100%;left:0;z-index:50;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);box-shadow:var(--shadow-lg);padding:6px;display:flex;flex-direction:column;gap:2px;min-width:180px}.status-dropdown-item{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:6px 8px;border:none;background:none;border-radius:var(--radius-sm);cursor:pointer;transition:background var(--transition)}.status-dropdown-item:hover:not(.disabled){background:var(--bg-surface-2)}.status-dropdown-item.disabled{opacity:.45;cursor:not-allowed}.status-dropdown-item.active{background:var(--primary-light)}.status-dropdown-check{color:var(--success);font-weight:700}.pos-cell{display:flex;align-items:center;gap:4px;cursor:text;padding:2px 4px;border-radius:var(--radius-sm);transition:background var(--transition);min-width:60px}.pos-cell:hover{background:var(--primary-light)}.pos-cell-hint{font-size:11px;opacity:0;transition:opacity var(--transition)}.pos-cell:hover .pos-cell-hint{opacity:.7}.pos-cell-input{background:var(--bg-surface);border:1px solid var(--primary);border-radius:var(--radius-sm);padding:3px 6px;font-size:.8125rem;color:var(--text-primary);width:100%;min-width:80px;max-width:140px;outline:none}.pos-cell-empty{color:var(--text-muted);font-style:normal}.pagination{display:flex;align-items:center;justify-content:flex-end;gap:4px;padding:10px 16px;border-top:1px solid var(--border);flex-wrap:wrap}.pagination-btn{min-width:34px;height:34px;padding:0}.pagination-btn-active{background:var(--primary);color:#fff;border-color:var(--primary)}.pagination-ellipsis{display:flex;align-items:center;padding:0 4px;color:var(--text-muted)}.pagination-info{font-size:.75rem;color:var(--text-muted);margin-left:8px;white-space:nowrap}.ticket-form{display:flex;flex-direction:column;gap:14px}.form-row{display:flex;gap:12px}.form-row-2>*{flex:1;min-width:0}.form-row-3>*{flex:1;min-width:0}.form-group{display:flex;flex-direction:column;gap:4px}.form-label{font-size:.8125rem;font-weight:500;color:var(--text-secondary)}.required{color:var(--danger);margin-left:2px}.form-input{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-sm);padding:8px 10px;color:var(--text-primary);width:100%;transition:border-color var(--transition),box-shadow var(--transition);outline:none}.form-input:focus{border-color:var(--primary);box-shadow:0 0 0 3px var(--primary-focus)}.form-input-error{border-color:var(--danger)!important}.form-error{font-size:11px;color:var(--danger)}.form-warning{background:var(--warning-bg);color:var(--warning);padding:10px 12px;border-radius:var(--radius-sm);font-size:.8125rem;border-left:3px solid var(--warning)}.form-textarea{resize:vertical;min-height:80px}.form-actions{display:flex;justify-content:flex-end;gap:10px;padding-top:4px}.modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;background:#00000080;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);z-index:200;display:flex;align-items:center;justify-content:center;padding:16px;animation:fadeIn .15s ease}@keyframes fadeIn{0%{opacity:0}to{opacity:1}}.modal{background:var(--bg-surface);border-radius:var(--radius-lg);box-shadow:var(--shadow-lg);width:100%;max-height:90vh;overflow-y:auto;animation:slideUp .2s var(--ease)}@keyframes slideUp{0%{transform:translateY(16px);opacity:0}to{transform:translateY(0);opacity:1}}.modal-header{display:flex;align-items:center;justify-content:space-between;padding:18px 24px;border-bottom:1px solid var(--border);position:sticky;top:0;background:var(--bg-surface);z-index:1}.modal-title{font-size:1.0625rem;font-weight:700}.modal-close-btn{width:30px;height:30px;border-radius:var(--radius-sm);border:1px solid var(--border);background:none;color:var(--text-muted);font-size:18px;display:flex;align-items:center;justify-content:center;transition:background var(--transition),color var(--transition)}.modal-close-btn:hover{background:var(--danger-bg);color:var(--danger)}.modal-body{padding:20px 24px 24px}.update-modal-info{background:#f8fafc;border:1px solid var(--border);border-radius:10px;padding:14px 18px;margin-bottom:4px}.umi-row{font-size:.82rem;margin-bottom:4px;display:flex;align-items:center;gap:6px}.umi-label{color:#64748b;font-weight:600;min-width:100px}.update-status-select{font-size:.9rem;padding:10px 14px;font-weight:600;border:2px solid var(--primary);border-radius:10px}.update-note-banner{background:#eff6ff;border:1px solid #BFDBFE;border-radius:8px;padding:10px 14px;font-size:.78rem;color:#1e40af}.btn-update-submit{background:linear-gradient(135deg,#667eea,#764ba2)!important;font-weight:600!important;padding:10px 22px!important}[data-theme=dark] .update-modal-info{background:#1e293b}[data-theme=dark] .update-note-banner{background:#1e293b;border-color:#334155;color:#93c5fd}.toast-container{position:fixed;bottom:24px;right:24px;z-index:300;display:flex;flex-direction:column;gap:8px;max-width:380px}.toast{display:flex;align-items:flex-start;gap:10px;padding:12px 14px;border-radius:var(--radius);box-shadow:var(--shadow-lg);font-size:.875rem;font-weight:500;animation:toastIn .25s var(--ease);border-left:3px solid}@keyframes toastIn{0%{transform:translate(24px);opacity:0}to{transform:translate(0);opacity:1}}.toast-success{background:var(--success-bg);color:var(--success);border-color:var(--success)}.toast-error{background:var(--danger-bg);color:var(--danger);border-color:var(--danger)}.toast-warning{background:var(--warning-bg);color:var(--warning);border-color:var(--warning)}.toast-info{background:var(--info-bg);color:var(--info);border-color:var(--info)}.toast-message{flex:1;line-height:1.4}.toast-close{background:none;border:none;font-size:16px;cursor:pointer;color:inherit;opacity:.7;flex-shrink:0;line-height:1;padding:0}.toast-close:hover{opacity:1}.date-pills{display:flex;align-items:center;flex-wrap:wrap;gap:6px}.date-pill{padding:5px 12px;border:1px solid var(--border);border-radius:999px;font-size:.8125rem;font-weight:500;background:var(--bg-surface);color:var(--text-secondary);cursor:pointer;transition:all var(--transition)}.date-pill:hover{border-color:var(--primary);color:var(--primary)}.date-pill.active{background:var(--primary);border-color:var(--primary);color:#fff}.date-custom-range{display:flex;align-items:center;gap:6px;background:var(--bg-surface);border:1px solid var(--border);border-radius:999px;padding:3px 12px}.date-input{border:none;outline:none;background:none;font-size:.8125rem;color:var(--text-primary);width:130px}.date-sep{color:var(--text-muted);font-size:12px}.master-search{display:flex;align-items:center;flex-wrap:wrap;gap:8px}.search-input{min-width:240px;flex:1;max-width:360px}.filter-select{width:auto;min-width:130px}.filters-row{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.mt-2{margin-top:8px}.ml-auto{margin-left:auto}.empty-state{display:flex;flex-direction:column;align-items:center;justify-content:center;gap:12px;padding:48px 24px;text-align:center}.empty-state-icon{font-size:40px}.empty-state h3{font-size:1rem;font-weight:600;color:var(--text-primary)}.empty-state p{color:var(--text-muted);font-size:.875rem}.empty-state-action{margin-top:8px}.skeleton{background:linear-gradient(90deg,var(--bg-surface-2) 25%,var(--border) 50%,var(--bg-surface-2) 75%);background-size:200% 100%;animation:shimmer 1.4s ease-in-out infinite;border-radius:var(--radius-sm)}@keyframes shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.skeleton-card{height:120px;border-radius:var(--radius)}.skeleton-text{height:14px;border-radius:4px;width:100%;margin-bottom:6px}.skeleton-circle{width:40px;height:40px;border-radius:50%}.skeleton-row{height:36px;border-radius:var(--radius-sm);margin-bottom:8px}.view-skeleton{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:16px;padding:24px}.analytics-view{padding-bottom:24px}.analytics-loading{display:flex;flex-direction:column;align-items:center;gap:16px;padding:60px 0;color:var(--text-muted)}.analytics-notice{background:var(--info-bg);color:var(--info);padding:10px 14px;border-radius:var(--radius-sm);font-size:.875rem}.charts-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(520px,1fr));gap:20px}.chart-card{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px}.chart-title{font-size:.9375rem;font-weight:600;color:var(--text-primary);margin-bottom:14px}.update-modal-summary{background:var(--bg-surface-2);border-radius:var(--radius-sm);padding:12px 14px;display:flex;flex-direction:column;gap:6px}.summary-row{display:flex;align-items:center;gap:8px;font-size:.875rem}.summary-label{font-weight:600;color:var(--text-secondary);min-width:120px}.status-select-grid{display:flex;flex-wrap:wrap;gap:8px}.status-select-btn{padding:6px 14px;border:1px solid var(--border);border-radius:999px;font-size:.8125rem;font-weight:500;background:var(--bg-surface);color:var(--text-secondary);cursor:pointer;transition:all var(--transition)}.status-select-btn:hover:not(.disabled){border-color:var(--primary);color:var(--primary);background:var(--primary-light)}.status-select-btn.selected{background:var(--primary);border-color:var(--primary);color:#fff}.status-select-btn.disabled{opacity:.4;cursor:not-allowed}.reason-history{margin-top:8px;font-size:.8125rem}.reason-history-toggle{color:var(--text-muted);cursor:pointer;-webkit-user-select:none;user-select:none}.reason-history-text{background:var(--bg-surface-2);border-radius:var(--radius-sm);padding:10px;font-size:11px;white-space:pre-wrap;word-break:break-word;max-height:160px;overflow-y:auto;margin-top:6px;color:var(--text-secondary)}.history-search-row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}.history-timeline{display:flex;flex-direction:column;gap:0}.history-entry{display:flex;gap:14px;position:relative;padding-bottom:16px}.history-entry:before{content:"";position:absolute;left:8px;top:18px;bottom:0;width:1px;background:var(--border)}.history-entry:last-child:before{display:none}.history-entry-dot{width:18px;height:18px;border-radius:50%;background:var(--primary);border:3px solid var(--bg-surface);box-shadow:0 0 0 1px var(--border);flex-shrink:0;margin-top:2px;z-index:1}.history-entry-content{flex:1;background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px 12px}.history-entry-header{display:flex;justify-content:space-between;gap:8px;margin-bottom:4px}.history-entry-time{font-size:11px;color:var(--text-muted)}.history-entry-agent{font-size:11px;font-weight:600;color:var(--primary)}.history-entry-status{font-size:.8125rem;font-weight:600}.history-entry-note{font-size:.8125rem;color:var(--text-secondary);margin-top:4px}.call-log-form-wrapper{background:var(--bg-surface);border:1px solid var(--border);border-radius:var(--radius);padding:18px}.text-center{text-align:center}.text-muted{color:var(--text-muted)}.text-primary{color:var(--text-primary)}.leaderboard-banner{background:linear-gradient(135deg,#667eea,#764ba2);border-radius:16px;padding:28px 32px;margin-bottom:24px;color:#fff}.lb-header{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:24px;flex-wrap:wrap;gap:12px}.lb-title{font-size:1.4rem;font-weight:800;margin:0}.lb-sub{font-size:.82rem;opacity:.8;margin:4px 0 0}.lb-pills{display:flex;gap:8px}.lb-pill{padding:6px 18px;border-radius:20px;border:1px solid rgba(255,255,255,.3);background:transparent;color:#fff;font-size:.8rem;font-weight:600;cursor:pointer}.lb-pill.active{background:#fff3;border-color:#ffffff80}.podium-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:20px;margin-bottom:28px}.podium-card{background:#fff;border-radius:16px;padding:24px;text-align:center;transition:transform .2s}.podium-card:hover{transform:translateY(-4px)}.podium-medal{font-size:2.5rem;margin-bottom:8px}.podium-name{font-size:1.1rem;font-weight:800;color:#1e293b;margin-bottom:8px}.podium-points{font-size:2rem;font-weight:800;color:#667eea;margin-bottom:4px}.podium-label{font-size:.65rem;font-weight:700;text-transform:uppercase;color:#64748b;letter-spacing:1px;margin-bottom:16px}.podium-stats{display:flex;justify-content:space-around;margin-bottom:12px;font-size:.85rem}.podium-stats small{font-size:.65rem;color:#64748b}.podium-badges{display:flex;gap:4px;justify-content:center;flex-wrap:wrap}.badge-icon{font-size:1.3rem}.lb-table th{font-size:.7rem;text-transform:uppercase;letter-spacing:.5px}.report-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(460px,1fr));gap:24px}.report-card{background:#fff;border-radius:16px;border:1px solid var(--border);overflow:hidden;box-shadow:var(--shadow)}.report-card.rank-1{border-color:#f59e0b}.report-card.rank-2{border-color:#94a3b8}.report-card.rank-3{border-color:#d97706}.rep-header{display:flex;justify-content:space-between;align-items:center;padding:20px 24px;border-bottom:1px solid var(--border)}.rep-info h3{margin:0;font-size:1.1rem;font-weight:700}.rep-info p{margin:4px 0 0;font-size:.78rem;color:#64748b}.rep-score-box{text-align:right}.rep-score-val{font-size:1.5rem;font-weight:800;display:block}.rep-score-lbl{font-size:.65rem;color:#64748b;text-transform:uppercase;font-weight:600}.rep-body{padding:20px 24px}.rep-stats-row{display:grid;grid-template-columns:repeat(6,1fr);gap:8px;margin-bottom:16px}.s-box{text-align:center;padding:10px 4px;border-radius:10px;border:1px solid var(--border)}.s-box .sb-val{font-size:1.2rem;font-weight:800;display:block}.s-box .sb-lbl{font-size:.6rem;text-transform:uppercase;font-weight:600;color:#64748b}.s-box.sb-total{background:#4f46e50f}.s-box.sb-done{background:#10b9810f}.s-box.sb-done .sb-val{color:#059669}.s-box.sb-pend{background:#f59e0b0f}.s-box.sb-pend .sb-val{color:#d97706}.s-box.sb-closed{background:#64748b0f}.s-box.sb-cant{background:#ef44440f}.s-box.sb-cant .sb-val{color:#dc2626}.s-box.sb-invalid{background:#dc26260f}.s-box.sb-invalid .sb-val{color:#b91c1c}.load-bar-wrap{margin-bottom:16px}.load-meta{display:flex;justify-content:space-between;font-size:.78rem;color:#64748b;font-weight:600;margin-bottom:6px}.load-bg{height:8px;background:#f1f5f9;border-radius:4px;overflow:hidden}.load-fill{height:100%;background:linear-gradient(90deg,#667eea,#764ba2);border-radius:4px;transition:width .4s ease}.lists-grid{display:grid;grid-template-columns:1fr 1fr;gap:24px}.lg-title{font-size:.75rem;font-weight:700;text-transform:uppercase;color:#64748b;margin-bottom:10px;display:block}.bar-row{display:flex;align-items:center;gap:8px;margin-bottom:6px}.bar-name{font-size:.75rem;color:#334155;min-width:80px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.bar-visual{flex:1;height:8px;background:#f1f5f9;border-radius:4px;overflow:hidden}.bar-in{height:100%;border-radius:4px;transition:width .3s ease}.bar-count{font-size:.75rem;font-weight:700;color:#334155;min-width:28px;text-align:right}.history-banner{background:linear-gradient(135deg,#667eea,#764ba2);border-radius:16px;padding:24px 32px;display:flex;justify-content:space-between;align-items:center;margin-bottom:20px;color:#fff;flex-wrap:wrap;gap:12px}.history-banner h2{margin:0;font-size:1.3rem;font-weight:800}.history-banner p{margin:4px 0 0;font-size:.82rem;opacity:.8}.history-banner-actions{display:flex;gap:10px}.history-filters{display:flex;gap:12px;align-items:flex-end;flex-wrap:wrap;background:var(--bg-surface);border:1px solid var(--border);border-radius:12px;padding:16px 20px;margin-bottom:16px}.hf-group{display:flex;flex-direction:column;gap:4px;min-width:160px;flex:1}.hf-label{font-size:.68rem;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:#64748b}.history-stats-bar{display:flex;gap:16px;margin-bottom:12px}.hs-box{background:var(--bg-surface);border:1px solid var(--border);border-radius:10px;padding:12px 20px;flex:1;display:flex;justify-content:space-between;align-items:center}.hs-label{font-size:.75rem;font-weight:600;color:#64748b;text-transform:uppercase}.hs-val{font-size:1.3rem;font-weight:800;color:var(--text-primary)}.history-speed-row{display:flex;gap:12px;margin-bottom:20px;align-items:stretch;flex-wrap:wrap}.speed-avg{background:linear-gradient(135deg,#667eea,#764ba2);border-radius:12px;padding:16px 24px;color:#fff;display:flex;align-items:center;gap:12px;flex:2;min-width:200px}.speed-avg-icon{font-size:1.5rem}.speed-avg-label{font-size:.65rem;text-transform:uppercase;letter-spacing:.5px;opacity:.8;display:block}.speed-avg-val{font-size:1.5rem;font-weight:800}.speed-badge{border-radius:10px;padding:12px 16px;text-align:center;border:1px solid;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:4px;min-width:80px;flex:1}.action-chip{padding:3px 10px;border-radius:6px;font-size:.72rem;font-weight:600}.action-created{background:#ecfdf5;color:#059669}.action-updated{background:#eff6ff;color:#3b82f6}.level-badge{font-size:.8rem}.level-info{color:#3b82f6}.level-warning{color:#f59e0b}.level-critical{color:#ef4444}.status-badge{padding:3px 10px;border-radius:6px;font-size:.72rem;font-weight:600;white-space:nowrap}.status-not-completed{background:#fef2f2;color:#dc2626}.status-completed{background:#ecfdf5;color:#059669}.status-closed{background:#f1f5f9;color:#475569}.status-pending{background:#fffbeb;color:#d97706}.status-can-t-do{background:#fef2f2;color:#b91c1c}.status-in-progress{background:#eff6ff;color:#3b82f6}[data-theme=dark] .leaderboard-banner{background:linear-gradient(135deg,#4338ca,#581c87)}[data-theme=dark] .podium-card{background:#1e293b}[data-theme=dark] .podium-name{color:#f1f5f9}[data-theme=dark] .report-card{background:#1e293b}[data-theme=dark] .rep-header{border-color:#334155}[data-theme=dark] .history-banner{background:linear-gradient(135deg,#4338ca,#581c87)}[data-theme=dark] .history-filters,[data-theme=dark] .hs-box{background:#1e293b;border-color:#334155}[data-theme=dark] .speed-avg{background:linear-gradient(135deg,#4338ca,#581c87)}[data-theme=dark] .bar-name{color:#cbd5e1}[data-theme=dark] .bar-visual,[data-theme=dark] .load-bg{background:#334155}[data-theme=dark] .s-box{border-color:#334155}[data-theme=dark] .lb-table tr{background:transparent!important}@media (max-width: 768px){.sidebar{position:fixed;height:100vh;z-index:100}.sidebar-overlay{display:block}.main-content{padding:12px}.kpi-grid{grid-template-columns:repeat(2,1fr)}.agent-grid,.charts-grid{grid-template-columns:1fr}.form-row{flex-direction:column}.topbar{padding:0 14px}.topbar-user-name{display:none}.podium-grid,.report-grid{grid-template-columns:1fr}.rep-stats-row{grid-template-columns:repeat(3,1fr)}.lists-grid{grid-template-columns:1fr}.history-speed-row{flex-direction:column}}@media (max-width: 480px){.kpi-grid{grid-template-columns:1fr}.rep-stats-row{grid-template-columns:repeat(2,1fr)}}.analytics-badge-live,.analytics-badge-mock{display:inline-flex;align-items:center;padding:4px 12px;border-radius:20px;font-size:.75rem;font-weight:600;letter-spacing:.03em}.analytics-badge-live{background:#10b9811f;color:#059669;border:1px solid rgba(16,185,129,.25)}.analytics-badge-mock{background:#f59e0b1f;color:#d97706;border:1px solid rgba(245,158,11,.25)}.chart-empty{text-align:center;padding:40px 20px;color:var(--text-muted, #94A3B8);font-size:.875rem;font-style:italic}.chart-tooltip{background:var(--bg-surface, white);border:1px solid var(--border);border-radius:var(--radius-sm);padding:8px 12px;font-size:.8125rem;line-height:1.5;box-shadow:0 4px 12px #00000014;color:var(--text-primary)}.agent-stat-btn{cursor:pointer;border:none;outline:none;transition:transform .15s ease,box-shadow .15s ease}.agent-stat-btn:hover{transform:translateY(-2px);box-shadow:0 4px 12px #0000001f}.agent-stat-btn:active{transform:translateY(0)}.lb-pill-divider{color:#ffffff4d;font-size:.75rem;align-self:center;margin:0 4px;-webkit-user-select:none;user-select:none}.clickable-row{cursor:pointer;transition:background .15s ease}.clickable-row:hover{background:var(--bg-surface-2, #F1F5F9)!important}